Best Home Services is looking to add to our Customer Experience team!
Shift: 10am-6pm
The successful candidate will be a self-starter and have a goal oriented mindset. This position handles maintenance membership cancellations, De-escalating customers, and working alongside the trade managers for a better customer experience.
Benefits
- Guaranteed weekly pay
- Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits
- On-going training & development, growth opportunities
- Paid Holiday
- Flexible Schedule
- Paid Vacation
- Birthday Pay
- Fun work environment
- Flexible Hours/ Friendly Work Environment/ Merit Based.
Essential functions of the position:
- Ability to work as a team
- Daily inbound calls and follow ups
- Time management and prioritization
- Schedule appointments
- Communicate effectively and document accounts
- Educate customers throughout their project
Requirements
- 1-year minimum call center experience
- Team lead experience preferred
- Familiar with plumbing, electrical, and HVAC terminology
- Service titan experience is a plus!
Compensation- $17-23/hourly
